General Terms and Conditions of Sale
Commercial framework applicable to ChiwaTranslate subscriptions and services.
Identity of the publisher and contracting party
Registered name: MAZET.
SIREN: 795 223 783 — SIRET: 795 223 783 00031.
Registered office: 91 Route des Romains, 67200 Strasbourg, France.
Publication Director: MAZET.
Hosting provider: ChiwaHost / IONOS.
Intracommunity VAT: Not applicable (no number).
Contact: support@chiwatranslate.com — +33 7 67 62 64 84.
Offers and ordering
Languages, volumes, limits, prices, and billing cycles are presented before order validation. VAT is not applicable and no intracommunity VAT number is assigned.
Payment and renewal
Payment is due according to the chosen billing cycle. Renewal can be stopped from the customer area according to the terms displayed during subscription.
Provision of service
Access to the service is prepared after order validation and receipt of the information necessary for connecting the relevant site.
Withdrawal
The consumer benefits from the legal withdrawal period when it applies. The immediate start of the service requires the consents provided for by law.
Complaints
Any complaint must be sent to support@chiwatranslate.com to allow for an amicable resolution.